The Adjustamatic Airflow Active Comfort is a mattress like no other and unique in its design which has been a work in progress for over 50 years. At Adjustamatic we believe that when you sleep better, you live better.
- Zonal support delivered through head, core and feet sectors
- Individual comfort cell surface provides full body support
- Active comfort layers feature reactive zonal memory foam cells~ Pocket spring system from high density 1.7mm steel coil
- Contemporary luxury quilted mattress cover
- Air flow channels that aid mattress surface cooling
- Ultra firm supportive 90mm Recon mattress wall
- Fabric Covering: 63% Viscose, 23% Polyester, Polypropylene
At Adjustamatic there are no assembly lines. Nestled within the green blanket of North Wales rests our sleep factory where nearly three generations of master craftsman have dedicated themselves to the continual development of the perfect sleep systems. Our master craftsmen use only the very best tools in the world; their hands. Every product we make is simply tailored to you
Airflow Active Comfort Mattress
- Contemporary Luxury quilted surface
- Castellated Zonal Surface that provides zonal full body support and promotes surface cooling
- High resillient medical grade foam
- High quality Pocket Sprung system for maximum support
ADJUSTAMATIC BEDS LIMITED TERMS AND CONDITIONS OF SALE
If there is anything within our terms and conditions you do not understand or if you wish to receive in large print,please call Customer Support on 0800 689 6887.
1) Information about us – We are Adjustamatic Beds Limited a registered Company in England and Wales under Company Number 1617452. These are our terms and conditions of sale which apply to your order placed away from our business premises e.g. in your home. Our registered office is Colomendy Industrial Estate, Rhyl Road, Denbigh, Denbighshire, LL16 5TS. Telephone: 01745 811 200.
2) Before you place an order – Our representative will take you through your selected product(s), providing you with all the information, including order number, price payable, fabrics, colour, size and any specific details our delivery team require will be captured, thus providing you with additional reassurance. Our representative will ask for your e-signature to confirm your order. We want to ensure a seamless delivery transaction into your home, so we need to know in advance if your property contains a tight staircase, small landing or any low opening doors, to enable us to advise our team for delivery on the day.
3) Acknowledgement and acceptance of your order – Your order form, once signed electronically, constitutes our acceptance of your order and together with payment of your deposit, and these terms and conditions of sale, form a legally binding contract between you and us. We will confirm your order in writing and send by 1st class post on the following working day. We are under a legal duty to supply goods that are in conformity with our contract with you. All our products are handmade to order and we pride ourselves in making high quality goods for you.
4) Product specification – Any photographs, swatches, sizes and/or product description, and any illustrations contained in our brochures or on our website are produced to provide you with an approximate idea of the Goods they describe and/or are representative of the finished product. Goods are purchased and supplied, on the understanding that there may be slight variations in dye, shade, grain and natural marks, particularly with natural products such as wood and leather.
5) Delivery information – We will contact you to confirm a suitable delivery date and take payment of your outstanding balance. Alternatively, we can provide you with our bank account details for you to make direct payment into our account up to 5 working days before delivery is due. Payments made by cheque must clear in good time before delivery. Please note that all orders must be paid in full prior to delivery and goods will remain the property of Adjustamatic Beds Limited until full payment has been made. On the day of delivery, please ensure that the delivery team can gain easy access to the room that the furniture is going into and the place for your new furniture is clear. Our delivery team will fully install your furniture and demonstrate how to use the product(s). To make sure you are completely satisfied with your furniture, the delivery team will ask you to sign for receipt of your furniture after it has been installed. Please note, we shall not be liable for any delay in delivery of the goods that is caused due to circumstances beyond our reasonable control. If you do not take delivery of the goods after our delivery team has confirmed a delivery date, then, except where such failure or delay is caused by circumstances beyond our control, we may charge for all related costs and expenses for the non-delivery i.e. transportation, the cost of which is £120.00 inclusive of VAT.
6) Disposal of old products – We are able to dispose of your old furniture with ease and do so on a like for like basis. We recycle old products wherever possible through a licenced recycling company. The cost of removal is £75.00 plus VAT for a Bed or Chair and £30.00 plus VAT for a mattress. Please note that we are unable to return any removed items.
7) Orders on hold – On occasion our customers may require us to place their order on hold pending manufacture. An initial deposit is required to be paid. Please note that in these circumstances, the price quoted at the time of the order will be honoured for six months. After this time, if prices have increased due to circumstances beyond our control, e.g. the cost of materials, we will duly notify customers of any reasonable fluctuation in the price payable for the goods.
8) Customer Care – We have over fifty years’ experience of customer support. Our expertise is supported by a team of fully trained Customer Support Advisors and a Service Manager who have the skills to resolve all issues. To provide you with the very best customer service, we may record calls for training or monitoring purposes. We are always happy to help you with any questions you may have regarding your experience, product information, or information on returns and exchanges.
Email: Support@adjustamatic.co.uk or telephone: 0800 689 6887. To provide customers with peace of mind and to demonstrate our commitment to responsible retailing, Adjustamatic Beds Limited is a registered full member of The Furniture Ombudsman. The Furniture Ombudsman raises standards and is approved by the government to provide alternative dispute resolution services. We follow their Code of Practice which provides our customers with additional protection if they are not satisfied. For more information, please visit: www.thefurnitureombudsman.org or telephone 0333 241 3209
9) Your guarantee – The guarantee starts from the date of delivery and provides cover against manufacturing defects for two years on the upholstery, wood parts, foam, fillings, control electronics, cables and motors. The two year guarantee does not apply to Mattresses, promotional items such as Companion Chairs/Sofas, or ‘sold as seen’/clearance items, which all carry a one year guarantee from the date of delivery.
The Royale, Heritage, Elite and Heritage Classic beds have an additional fifteen-year guarantee applicable to the original buyer, covering breakage of the metal frame/chassis of the Bed only. The guarantee will be given to you at the time of delivery. It is important that you register this guarantee within two months of delivery. The guarantee does not apply to Mattresses, promotional items such as Companion Chairs/Sofas, or ‘sold as seen’/clearance items, which all carry a one-year guarantee from date of delivery. The SleepID Mattress is guaranteed for two years from the date of delivery.
10) Right to cancel – We want you to be delighted with your purchase but if you are not, you can return your product under the Consumer Contracts Regulations. Your right to cancel starts from the moment you place your order and ends 14 days after you take delivery of the goods. Where delivery of goods is split across different dates, this will be 14 days after the final delivery date.
This means that if you change your mind or decide for any reason that you do not want to receive or keep goods, you can notify us of your decision to cancel and receive a refund. To cancel the contract, you just need to let us know. The easiest way to do this is to contact our Customer Support team on: 0800 689 6887. You can also e-mail us at Support@adjustamatic.co.uk or complete and return the cancellation form below. Advice about your legal right to cancel the contract is available from your local Citizens’ Advice Bureau or Trading Standards office.
The goods must be returned complete, in perfect condition, unused and with all tags and labels attached (unless faulty or incorrectly described).
For hygiene reasons, we can only accept returns of Mattresses if they have not been used. Please contact our Customer Support team for further assistance.
Please note returns are not possible on any goods that are bespoke, as these items are personalised for you. (unless faulty or incorrectly described).
We will charge a collection cost for the goods we collect in the event you cancel your order. The cost relating to furniture collection, including dismantling and transportation costs is £177.00 (inc. VAT). The collection cost for mattresses is £49.00 (inc. VAT). The collection cost for portable equipment is £23.00 (inc. VAT) Please note the goods will remain your responsibility until we collect. You must ensure that on the day of collection the access to the goods is clear and free from obstruction. If the access is not clear and free from obstruction, then we will not be able to collect the goods.
11) Refunds – We will refund you the price you paid for the goods, deducting any applicable collection/non-delivery/usage cost which we will offset and retain. Please note we are permitted by law to reduce your refund to reflect any reduction in the value of the goods, if this has been caused by your handling the goods more than was necessary, or by using them in a way which would not be permitted if you were assessing the goods in a shop. If applicable, our Customer Support team will duly advise you of any proposed cost to be offset and to be retained from the total refund.
Normally refunds are processed to you in 14 working days from when we have received return of the goods. We will usually refund any money received from you using the same method originally used by you to pay for the goods.
12) General – Our agreement with you is based upon English Law. The laws applicable to this agreement are the laws of England and Wales. Please read these terms and conditions carefully, which are also applicable if your order is made under our corresponding company Niagara Therapy (UK) Limited which is also registered in England and Wales at the above address under Company Number 857402.
Right to cancel – We want you to be delighted with your purchase but if you are not, you can return your product under the Consumer Contracts Regulations. Your right to cancel starts from the moment you place your order and ends 14 days after you take delivery of the goods. Where delivery of goods is split across different dates, this will be 14 days after the final delivery date.
This means that if you change your mind or decide for any reason that you do not want to receive or keep goods, you can notify us of your decision to cancel and receive a refund. To cancel the contract, you just need to let us know. The easiest way to do this is to contact our Customer Support team on: 0800 689 6887. You can also e-mail us at Support@adjustamatic.co.uk or complete and return the cancellation form below. Advice about your legal right to cancel the contract is available from your local Citizens’ Advice Bureau or Trading Standards office.
The goods must be returned complete, in perfect condition, unused and with all tags and labels attached (unless faulty or incorrectly described).
For hygiene reasons, we can only accept returns of Mattresses if they have not been used. Please contact our Customer Support team for further assistance.
Please note returns are not possible on any goods that are bespoke, as these items are personalised for you. (unless faulty or incorrectly described).
We will charge a collection cost for the goods we collect in the event you cancel your order. The cost relating to furniture collection, including dismantling and transportation costs is £177.00 (inc. VAT). The collection cost for mattresses is £49.00 (inc. VAT). The collection cost for portable equipment is £23.00 (inc. VAT) Please note the goods will remain your responsibility until we collect. You must ensure that on the day of collection the access to the goods is clear and free from obstruction. If the access is not clear and free from obstruction, then we will not be able to collect the goods.